customer complaints 客户投诉
solve /sɒlv/ v. 解决
C. Passage1
Listen to the passage three times and fill in the blanks
- As a ① , it is important to know what to do with customer complaints. ②, the idea of “customer is the God” is correct. However, you should think about and study the complaint and do not ③the wrong facts in a hurry.
- Once you receive a customer complaint, you should firstly study what ④the customer complains. Then you should make it clear what the customer really wants. Only in this way can you solve the problem ⑤ .